How Can We Help You?
Whether you have a question about your application, need help with documents, or want to check your visa status, our team is here to help. No bots. Real visa specialists.
Get In Touch
Two ways to reach us, both fast. Choose whichever is more convenient for you. Real people respond to every message.
WhatsApp Support
⚡ Average reply: under 15 minutesMessage our visa specialists directly on WhatsApp. Send documents, photos, or screenshots, we'll review them instantly and guide you through any issues. Most queries resolved in a single conversation.
Available Mon - Fri, 9AM - 9PM SGT
Support Portal
🕑 Average reply: under 2 hoursSubmit a support ticket through our help desk. Ideal for complex queries, document resubmissions, or if you need a detailed written response. Every ticket is tracked and assigned to a specialist.
Tickets monitored Mon - Fri, 9AM - 9PM SGT
⏰ Travelling Within 48 Hours?
If your flight is within 72 hours and you need urgent visa assistance, message us on WhatsApp with the subject "URGENT" and your booking reference. Our team prioritises time-sensitive cases and will respond within minutes during business hours.
Before You Contact Us
70% of queries are answered below, saving you time and us a ticket.
Where's my visa?
If your visa hasn't arrived within the stated timeframe, check your spam/junk folder first. Still nothing? WhatsApp us with your reference number, and we'll chase it immediately.
Can I get a refund?
If you cancel before we submit your application, a partial refund applies. Government fees are non-refundable in all cases (this is the Singapore government's policy, not ours). Full details in our Refund Policy.
Is my personal data safe?
Absolutely. Your passport and personal data are encrypted with 256-bit SSL, the same standard used by banks. We do not store your payment card details. Your data is used solely for visa processing and is not shared with third parties. Read our full Privacy Policy for details.
I made a mistake in my application, how can I fix it?
If we haven't submitted your application yet, message us immediately on WhatsApp or via email with your reference number and the correction needed. If already submitted, corrections depend on whether the visa has been issued. Contact us ASAP, the sooner we know, the more options we have.
Who We Are
The Team Behind SingaporeeVisa.sg
SingaporeeVisa.sg is operated by Travel Rox, Inc., a visa-tech company that runs multiple dedicated visa service websites. Our team of visa specialists processes thousands of applications every month. Singapore is one of our largest and most experienced operations.
We're not a faceless form processor. Every application is reviewed by a real person who understands Singapore's eVisa requirements inside out. When you message us, you're talking to someone who has seen (and fixed) every possible visa application error.
30,000+
Visas Processed
98%
Approval Rate
3.7/5
Trustpilot Rating
28
Countries Served
| Company Name | Travel Rox, Inc. |
| Brand | SingaporeeVisa.sg, Singapore eVisa Service |
| [email protected] | |
| +1 (707) 606-0634 | |
| Support HoursSupport Hours | Mon - Fri: 9AM - 9PM SGT |
256-bit SSL Encryption
Your passport data and personal information are encrypted end-to-end with bank-level security.
Real People, Not Bots
Every support message is handled by a trained visa specialist, not an automated chatbot or AI script.
Registered Business
Travel Rox, Inc. is a registered company with a real office, business registration, and accountable team.
Verified on Review Sites
Verified customer reviews with a 3.7/5 Trustpilot rating. Real feedback, not fake testimonials.
PDPA Compliant
We comply with Singapore's Personal Data Protection Act and maintain strict internal data handling procedures.
Expert Application Review
Every application is reviewed by our visa specialists before submission, catching errors that cause rejections.
Haven't Applied Yet?
Get your Singapore eVisa in as few as 3 working days. Expert review, transparent pricing, and dedicated support from real visa specialists.